Sunday, July 17, 2016
BY PENDA HONEYGHAN Career & Education writer firstname.lastname@example.org
AMIDST mounting concerns from various groups across the island regarding access to information on programmes and services provided by the HEART Trust NTA, chairman of the Trust, Maxine Wilson, has said that the Trust will be launching a customer engagement centre to monitor all such related queries.
Speaking with journalists attending the Trust’s media sensitisation workshop and the official opening ceremony of World Youth Skills Day at the College of Beauty Studies in Kingston on Wednesday, Wilson argued that the centre was designed and equipped in to revolutionise its communication and business operations with all stakeholders.
“To make HEART more accessible to a wider cross-section of Jamaicans, we are cognisant of the fact that we need to improve on how we disseminate information to the public and it is with that background that I am pleased to announce that we have established a dedicated customer engagement centre based at our Oxford Road headquarters,” Wilson said.
She explained that the centre, which will be managed by HEART Trust trained customer service staff will be equipped to handle queries of all nature, inclusive of but not limited to information on new and available programmes, information on where specific programmes are offered, and the status of certification of individual clients.
ARTICLE SOURCE: Observer Article
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